Hole cards security

We developed our software under strict security controls and it's impossible for anyone to expose hole cards during live play.

In the past, we discussed the concept of having a program that could view hole cards live to help testing. We rejected this idea to avoid any potential problems, and that decision still stands. We've never developed a software in our history that could view hole cards live in real-time.

We do record all the hand histories in all real money hands. This is an important tool to help us investigate fraud and collusion. However, this information is not accessible to anyone until after the conclusion of the hand. It is not transmitted to our database until all action is completed and the pot has been awarded.

To be clear: Nobody in the public or employed by us can get information from the servers to find out the hole cards of any hand in progress. Nobody in senior management, none of the software developers, no operational representatives. Nobody at all.

Several people review software updates before their release. All sensitive changes are also reviewed by the chief software architect to ensure they're stable and secure.

We're aware there are some programs that claim to make it possible to see other players' cards. We've investigated many of these programs, and haven't found any that do what they claim to do. Some of them are actually malware, programs that compromise the security of your computer. But mostly they're scams; attempts to steal money from people who believe incorrectly that they'll get a competitive edge. In truth, they don't compromise our security.

Theoretically, it's possible that there's some malicious software on your computer that might reveal your hole cards to a player. However, in the interest of openness and honesty, we must highlight that this is a theoretical risk. If you're concerned about such a possibility, you should consult with a computer security expert to secure your computer.


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