Troubleshooting for technical issues during Play Money purchases (Desktop)

If you're experiencing problems with a Play Money purchase, make sure you're using the latest version of your web browser and clear the browser cache.

How to clear the browser cache is described in detail on WikiHow where you'll find instructions for different browsers with screen captures.

If you're still unable to complete the Play Money chips purchase, please send your program log files for our software along with some additional information to our Support team (NOTE that log files are only saved on your hard drive for 48 hours).

To send your log files, follow these steps:

  1. Load our software (NOTE that login is not required to carry out this action).
  2. Select the Help menu in the lobby (click More first if not visible).
  3. Select Log Files (include your username and any details related to the reason you are sending the log files).
  4. Click on SEND LOG FILES, which will automatically send the log files and your explanation to our Support team.

Please also provide details about your problem including:

  • What computer are you currently experiencing the issue with? (CPU model / RAM size and type)
  • What operating system is installed on your computer? (Windows Vista, Windows 10, Mac OSX, etc.)
  • What browser are you using to access our services? (Chrome, Safari, etc.)
  • What error message do you receive if any? A screenshot would be particularly helpful.
  • What actions did you perform and at which point do you run into trouble?


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