Complaints Procedure

We hope that you are happy with the use of our service and sites.

If, however, you have a complaint, you can lodge it in the following way:

Step 1: Contact us via our software, mobile app, or website and provide as many details as you can. Our customer service team will do their best to respond to you within 24 hours, acknowledging receipt of your complaint. After that, the customer service team will contact you, setting our full and final decision on the matter.

Step 2: If our customer service team cannot resolve the complaint to your satisfaction and the complaint relates to a gambling transaction (for example, the placement of a bet or wager, the grant of a bonus, account management, or your ability to access funds or winnings), you may refer the dispute for independent dispute resolution free of charge.

Our third-party dispute resolution provider is IBAS and can be contacted at: adjudication@ibas-uk.co.uk. For further details, visit IBAS's website.

For more information on our complaints and player dispute process, please visit our Terms & Conditions, which can be found here.

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