Account verification - Generic information

Once you've created your account by entering your name, address, and date of birth, your account details will be checked.

If you successfully pass the age verification check your account will be validated.

If you are unable to pass the age verification check, we will need to verify your account using an ID and a proof of address document.

Send us a copy of a valid government-issued photo ID and a utility bill issued within the last three months.

You can upload your documents through our software by going to:

  1. Help → Contact Us
  2. Category: Account Security and Verification
  3. Sub-Category: Upload Documents

You will be unable to play until the account verification process is complete.

To watch an instructional video (in English only) covering the steps to upload your documents, just hit the play button!




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