Account verification - Failed verification

If you have failed the age verification, send us the following documents so we can manually verify your account:

  • The front and back of a government-issued photo ID (national ID card, passport, or driver's license).
  • A utility bill issued in the last three months that shows your full name and complete mailing address (landline telephone, gas, electricity, internet bill, tax office documents, or bank statement).

You can upload your documents using our Contact Support form:

  1. Help → Contact Us
  2. Category: Account Security and Verification
  3. Sub-category: Verify Me


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